(When both monitors are clones, the cursor tracking is accurate when one monitor is an extended desktop of the other, the cursor is offset). It was rather frustrating because TB kept asking us questions we had already answered (eg, “Are you using Windows 10?” when we had already provided all the specs of our software and hardware).Īnd so it went for about a half-hour…TB rounded up the usual suspects (eg, do the resolutions match?, is the scaling at 100%%, is the scaling disabled?) and nothing changed.Īnd of course nothing is going to change because TB did nothing we hadn’t already tried ourselves, and had already explained to TB.Īnyway, bottom line, until either TB or Ugee work things out, separately or together, the two products (Harmony Advanced and Ugee UG-2150) will not play nice together in a dual-monitor setup in extended mode. Toon Boom tech support sent us “Team Viewer” which we installed and which allowed Toon Boom to control our PC. Just got offline from a remote access session. We are using a Ugee UG-2150 tablet (that Toon Boom does not support). UPDATE: After going through the extracted drivers for my Tablet, I found a WTSRV.EXE but placing it in System32 does not fix anything - I still can't run the WinTab service from the Services panel.Our problem is cursor offset when using a dual monitor setup in extended desktop mode. This file is not present in my system folder and I found no means how to reinstall this service or download this file from an official source. The path reported to this service is C:\WINDOWS\System32\Drivers\WTSRV.EXE I can't find any of the tablet related executables in the task manager and in the Services dialog, I can find the WinTab service but I'm unable to start it.Įrror displayed when attempting to start WinTab service: I tried to google potential solutions, seems most likely that the problem is related to WinTab in some way. The only option I have right now is "system restoration" options, which I don't want to do until I absolutely positively have to do it. Not sure if I can check if this is related to any of the Windows updates, since Windows won't let me uninstall the most recent updates, or roll back to a previous version. I have also noticed that in the control panel, I'm missing the "tablet pc" and other tablet related options that used to be there previously. Windows troubleshooting report a problem with "USB Device" and offer no help. Multiple attempts at disconnecting/reconnecting/restarts/switching to different ports proved no results. Last windows updates have the date of 28th March, but I recall using the tablet after that date.Īt first, I attempted to reinstall Ugee drivers, those gave me the standard prompt to uninstall tablet drivers first, but afterwards, I can't install the drivers since the installation app reports the tablet not being connected, despite that being not the case. However, today my tablet has stopped working completely. I'm using an UGEE 2150 screen pen tablet on Windows 10 Pro (Version 9 Build 16299), and seems that it's support has been broken again - last time this happened with the "Fall Creators Update", but has been fixed by the device manufacturer introducing new drivers.
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